Privacy Policy

1. Introduction

This Privacy Policy describes how Janus Extracts LLC (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website at [www.janusextracts.com] (the “Site”), make a purchase, create an account, or otherwise interact with our services. By accessing our Site or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy.

We are committed to protecting the privacy and security of our customers and members. Because we sell THC-containing edible products, we understand the importance of discretion and take additional care to safeguard your personal information.

2. Information We Collect

2a. Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with our Site, including:

Account Registration: Name, email address, phone number, date of birth, shipping and billing address, and password.
Purchases: Payment information (credit/debit card number, billing address), shipping address, and order details. Note: Payment card data is processed by our third-party payment processor and is not stored on our servers.
Age Verification: Date of birth and, where required, government-issued identification to verify you meet the minimum age requirement of 21 years.
Membership Information: Membership tier, preferences, communication preferences, and referral information.
Customer Support: Any information you provide when contacting us, including email correspondence, chat transcripts, and phone records.
Surveys & Feedback: Responses to optional surveys, reviews, or feedback forms.

2b. Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths.
Location Data: Approximate geographic location based on your IP address, used to verify shipping eligibility and compliance with state THC regulations.
Cookies & Tracking Technologies: We use cookies, pixel tags, and similar technologies to collect browsing data, remember your preferences, and improve your experience. See Section 8 for more details.

2c. Information from Third Parties

We may receive information about you from third-party sources, including payment processors, shipping carriers, analytics providers, marketing partners, and age verification services. This information is used in conjunction with the data we collect directly to fulfill orders, verify identity, and improve our services.

3. How We Use Your Information

Janus Extracts LLC uses the personal information we collect for the following purposes:

Order Fulfillment: To process, ship, and deliver your orders, and to communicate order status and tracking information.
Age & Identity Verification: To verify that customers meet the legal age requirement (21+) for purchasing THC products and to comply with applicable state and federal regulations.
Account Management: To create and manage your account, process membership benefits, and maintain your order history.
Customer Service: To respond to your inquiries, process returns and refunds, and resolve disputes.
Marketing & Communications: To send promotional emails, newsletters, product updates, and special offers. You may opt out of marketing communications at any time (see Section 7).
Site Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our Site.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, including state-specific THC product regulations.
Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized transactions, and other illegal activities.
Personalization: To tailor product recommendations, content, and advertising based on your preferences and purchase history.

4. How We Share Your Information

Janus Extracts LLC does not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors who assist us in operating our business, including payment processors, shipping carriers, email marketing platforms, analytics providers, age verification services, and cloud hosting providers. These providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.
Legal Requirements: We may disclose your information if required by law, regulation, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
With Your Consent: We may share your information for purposes not described in this policy with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Specifically:

Account Data: Retained for as long as your account is active, plus [X years] after account closure for legal and compliance purposes.
Order & Transaction Data: Retained for a minimum of [X years] to comply with tax, accounting, and regulatory obligations.
Age Verification Records: Retained as required by applicable state and federal regulations governing THC product sales.
Marketing Data: Retained until you opt out or request deletion.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6. Data Security

Janus Extracts LLC implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

SSL/TLS encryption for all data transmitted between your browser and our Site.
Secure, encrypted storage of sensitive personal data.
Access controls limiting employee access to personal information on a need-to-know basis.
Regular security assessments and monitoring of our systems.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., tax and compliance records).
Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any promotional email or by contacting us directly. Please note that you may still receive transactional emails related to your orders and account.
Opt-Out of Sale of Personal Information: If applicable under your state’s privacy laws, you have the right to opt out of the sale of your personal information. Janus Extracts LLC does not sell personal information, but if this changes, we will provide a clear opt-out mechanism.
Data Portability: Where applicable, you may request your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at [support@janusextracts.com]. We will respond to your request within 30 days or as required by applicable law.

8. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted content. The types of cookies we use include:

Essential Cookies: Required for the Site to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled.
Analytics Cookies: Used to understand how visitors interact with our Site, including page views, traffic sources, and navigation patterns. We may use services such as Google Analytics for this purpose.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by third-party advertising partners.
Preference Cookies: Used to remember your settings and preferences, such as language and region.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by Janus Extracts LLC. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Site and products are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete that information. If you believe a minor has provided us with personal information, please contact us immediately.

11. State-Specific Privacy Rights

11a. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. To submit a request, contact us at [support@janusextracts.com] or call [Insert Phone Number].

11b. Virginia, Colorado, Connecticut, and Other State Privacy Laws

Residents of states with comprehensive privacy legislation (such as Virginia, Colorado, Connecticut, and others) may have additional rights including access, correction, deletion, data portability, and the right to opt out of targeted advertising and profiling. Contact us to exercise these rights.

11c. Do Not Track Signals

Some browsers transmit “Do Not Track” (DNT) signals to websites. At this time, our Site does not respond to DNT signals. However, you may manage tracking preferences through your browser settings and cookie preferences as described in Section 8.

12. International Users

Janus Extracts LLC operates exclusively within the United States and does not ship products internationally. Our Site is intended for use by U.S. residents only. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

13. Changes to This Privacy Policy

Janus Extracts LLC reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. If we make material changes that affect how we handle your personal information, we will notify you by email or by posting a prominent notice on our Site prior to the changes taking effect. Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Janus Extracts LLC
Email: [support@janusextracts.com]
Phone: [Insert Phone Number]
Website: [www.janusextracts.com]
Mailing Address: [Insert Business Address]